Lincoln Tailored Immersion is a live, virtual one-on-one vehicle onboarding experience— personally crafted just for you. A Lincoln Product Specialist will guide you on an effortless exploration of vehicle features and technology and answer any questions you may have while you learn more about your new Lincoln vehicle.

You will be interacting virtually with a Lincoln Product Specialist at our Lincoln Experience Center who knows the vehicle inside and out and can demonstrate features and help answer any questions you may have.

The “Connect Now” option is available based on Product Specialist and vehicle availability. If “Connect Now” is not showing as available you can schedule an appointment at a date and a time that is convenient for you.

The “Connect Now” option is typically available at the following times, based on Product Specialist and vehicle availability:

Your Lincoln Tailored Immersion experience is reserved for 30 minutes. However, the length of the appointment is completely up to you. It will depend on the number of features you would like to see and how many questions you have. You may end the experience at any time.

If you have scheduled your tour in advance, you will need to allow access to both your camera and your microphone when prompted. This allows you to interact with the Lincoln Product Specialist. You will be able to see and hear the Product Specialist, but the Product Specialist will not be able to see you. If you are choosing the “Connect Now” option for your tour, you will not be prompted to enable your camera. You will only need to allow access to your microphone to interact with the Product Specialist. For both tour types, you will be able to turn your microphone on or off during the tour and you can end the experience at any time.

It is possible your session may be recorded for quality purposes.

No, you will be able to see the Lincoln Product Specialist and the vehicle, but they cannot see you. The Product Specialist will only be able to hear you.

If you have any questions about your upcoming appointment, simply email hello@lincolntailoredimmersion.com or call 844-236-3174.

If you need to cancel or change your scheduled appointment, please respond to your original confirmation email. You may also email hello@lincolntailoredimmersion.com with your name, date and time of your scheduled appointment, and indicate your desired outcome. To schedule a new appointment, simply complete a new online registration form or connect with a Product Specialist immediately through the “Connect Now” option, based on Product Specialist and vehicle availability.

You have the option to reschedule. Simply complete a new online registration form and select a new date and time that works for you, or you may choose the “Connect Now” option.

If you are disconnected unexpectedly, refer back to your text or email and click the link to reconnect. If you are still experiencing technical difficulties, please call 844-236-3174 for assistance or email hello@lincolntailoredimmersion.com.

The Lincoln Tailored Immersion experience is complimentary and designed to be an effortless experience for you.

Yes, but we only offer up to 30-minute tours. When registering for your tour, please indicate the specific features you would like to discuss. If you would like to take another tour to learn more about additional features, you will need to register for an additional Lincoln Tailored Immersion.